Payroll Service Manager

439165-4458-21154 16.6

Payroll Service Operations Manager
£20.16 per hour

Our client is looking for an experienced Payroll Operations Manager
The candidate will be currently working at home however there will be expectancies for the candidate to visit the office based at Lancashire Place as and when required, they will also need to collect equipment. The post is currently until the 31st March 2022.

Lancashire County Councils Payroll team provides services for more than 45,000 employees in
public sector organisations across the North West, including over 500 schools and academies.
The team are proactive in providing best advice to customers, interpreting legislative and policy
changes and delivering a highly responsive service built on best of breed technology.
The primary purpose of the role is to;-
• Manage a team of professionals in the development and delivery of a range of complex
payroll activities and systems, for both internal and external customers, in accordance with
all statutory and organisational requirements, and
• Implement and support system developments in relation to the Payroll Services’ objectives
utilising the Oracle HCM system, to deliver a range of payroll services to Lancashire County
Council and external clients.

Accountabilities/Responsibilities – appropriate for this post:
1. Lead a team of professionals in delivering a high-quality Payroll Service for LCC, Schools
and other Key Stakeholders.
2. Provide professional technical leadership, acting as a technical reference to deal with
escalated and/or complex issues.
3. Responsible for the application of and adherence to the various employment, payroll, and
pensions policies, procedures and legislation. Ensuring up to date knowledge of legislative
changes and clearly articulate the impact of such changes both internally within the service
and externally to clients.
4. Manage the processing and delivery of various payroll systems including Oracle, Bottomline
and other associated systems for both internal and external customers, in accordance with
organisational deadlines, ensuring compliance with all statutory requirements.
5. Lead role in the identification of system developments and business process re-engineering
opportunities to improve efficiency and effectiveness within the service and for the county
council and its clients to support change and integrations.
6. Provide input into designs and implementation projects as required.
7. Lead in the development, testing and implementation of system changes, in accordance
with internal change control processes ensuring compliance with SLA’s and project plans.
8. Develop robust operational procedures, covering all service areas, to ensure that all
interfaces operate seamlessly and that the maximum efficiencies are delivered through both
Manager and Employee Self Service.
9. Provision of technical guidance to identify the correct approach to the development of
Oracle, and other systems in respect of Service and Lancashire County Council objectives.
10. Lead, coordinate and manage project deliverables and, where appropriate, project resource.
11. Review on a continuous basis, business processes in order to maximise overall payroll
processing capability to drive business growth, in line with the business model.
12. Represent Lancashire County Council and proactively engage with appropriate internal and
external user groups, linking plans and initiatives to business requirements.
13. Participate in the development of user communication and training materials. Provide
technical support and expertise on payroll matters including training and coaching of others
within the service.
14. Responsibility for supervising and supporting both internal and external audits.
15. Develop and implement a suite of audited and reconciled ‘end to end’ payroll system
processes, in accordance with recognised quality standards, including statutory returns,
‘end of year’ processing and third-party payments.
16. Oversee the implementation of a comprehensive and timetabled development programme
to ensure that all payroll processing activities are planned and prioritised accordingly, in line
with the Service’s business planning, business transformation and quality/performance
management requirements.
17. To ensure staff within the service are aware of, and are complying with, Data Protection and
Information Governance protocols.
18. Ensure systems activities undertaken by the service comply with payroll regulations and
overriding legislation as well as relevant professional standards and best practice. Ensure
a framework of working practices is in place and under change control.
19. Promote the review of internal systems, payroll and data management practices to deliver
a programme of continuous improvement.
20. To build and maintain effective working relationships with all partners and associated
21. Undertake continuing professional development and to keep up to date with knowledge and
skills required to undertake the duties of a post at this level.

Please only apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Colbern Limited along with our clients are an equal opportunities employer

To apply for this job email your details to

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