Specialist and Senior Business Analyst (ROLES)

936620-1750-21155 NCD

Senior and Specialist Business Analyst
Newham
Contract
Rates depending on role applied for

Senior Analyst £280.79 per day PAYE or £350 per day LIMITED rate inside IR35 via Umbrella Company.
Specialist Business Analyst £320.34 per day PAYE or £400.01 per day LIMITED rate inside IR35 via Umbrella Company.

Our client is looking for two Business Analysts

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To undertake all responsibilities listed below:

Documenting and mapping of ‘As Is’ operational processes through a discovery phase, interviewing SMEs and residents, user stories and conducting workshops and gaining process approvals.
Responsible for documenting and mapping ‘To Be’ operational processes, conducting workshops and gaining approvals for the new enduring processes
Conducting GAPS analysis on the current systems being used and providing recommendations for improvement
Facilitation of work sessions to define the current state and identify business problems in accordance to the transformation program, develop root cause analyses and suggest areas of performance improvement – liaising with external stakeholders will also be required as some processes are heavily reliant on external suppliers and stakeholders
Create process maps levels of detail using Lean tools such as Value stream maps and Value-add analysis etc.
Conduct interviews or facilitate cross-functional sessions with business users and residents.
Project management whilst utilising tools such as Microsoft Project, regularly presenting project plan to stakeholders
Report writing – collating and analysing data whilst interpreting findings and/or future plans/recommendations writing various reports – Compile and present data (power point presentations) findings and recommendations to various stakeholders.
Collect and analyse data from disparate sources including data from corporate IT systems
Evaluate and monitor results to make data driven decisions and make recommendations to key stakeholders.
Build and maintain current state and future state detailed process flow diagrams to show visual representation of process activities, resources, and systems.
Instil a process/performance improvement culture and an accountable mind-set of continuous improvement. Promote process-focused culture in which processes enable the successful achievement of business objectives.
Create culture change of ways of working

KNOWLEDGE AND EXPERIENCE:

Proven previous experience (at least 5 years) in end to end process redesign projects with clear benefits realisation
Lean six sigma project experience and qualification
Agile project experience
High degree of computer literacy, particularly able to use Microsoft 365 tools including advanced use of Excel, PowerPoint, Project, Visio, and other communications software
Excellent problem-solving skills, and ability to quickly evaluate situations and initiate appropriate
actions.
Knowledge of how IT systems (corporate systems and bespoke) function, integrations and impact
Experience of facilitating meetings or workshops
Experience of keeping to tight deadlines and timescales
Business Culture change management

(desired but not essential):
Knowledge of local government or other public sector environment or Charity
Housing and Repairs and maintenance related project experience particularly end to end responsive repairs

SKILLS AND ABILITIES:

Communication: Must be able to demonstrate excellent verbal and written communication skills and be able to interact professionally with subject matter experts
Analysis: Must be able to demonstrate a detailed understand of the business/process through the use of interviews, document reviews, workshops, business process mapping (As Is and To Be) etc, in order to ensure a detailed understanding of the problem and anticipated solution
Leadership: Must be able to demonstrate the ability to influence the business to show how the proposed solutions will deliver benefits and solve the problem identified
Team: Participate in daily huddles to ensure the whole team are kept updated on your work, and able to communicate priorities, issues and where required escalate for Senior BA

Analytical Thinking

Develops and uses clear criteria for guiding decisions (e.g. resources, constraints, organisational values).
Understanding of the DMAIC methodology and Lean six sigma tools i.e. correlation graphs, value-add analysis, process mapping etc.
Identifies cause and effect relationships and root causes.
Understands and evaluates numerical data, tables, charts, or graphs to get to the cause of a problem.
Performs calculations and combines quantitative information in order to diagnose and solve a problem.

PERSONAL STYLE AND BEHAVIOUR:

Ability to communicate effectively to all levels of staff

Ability to provide input and ideas for ways of improving service delivery.

Ability to take initiative within given parameters to deliver required results.

Ability to be tactful and considerate when implementing business change and possible resistance to this change.

Commitment to the promotion of Equal Opportunities particularly with regard to service delivery, decision making processes and working practices, with the aim of positive public acceptance
Commitment to the use of information technology and to develop knowledge/skills required
Commitment to undertaking whatever duties are necessary to ensure the successful operation of Newham Council as a whole
Commitment to improving opportunity for people living in Newham and promoting the positive features of an area with such diversity and challenge
Confident person who inspires trust with people at all levels.
Committed to being flexible & responsive to changing work pattern. Location and methods
Effective, interpersonal skills with excellent communication skills
Please only apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Colbern Limited along with our clients are an equal opportunities employer

To apply for this job email your details to cg@colbernlimited.co.uk

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