297712-4707-2697 NCD
Homelessness Officer
Westminster
Contract
£30.77 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced is looking for a number of Homelessness Professionals, including Homelessness Officer, Homelessness Reviews Officer all paying £30.77 per hour limited paid via umbrella company. There is also a need for a Homelessness Complaints and Enquiries Officer paying £40 per hour limited paid via umbrella company inside IR35.
Hybrid (office and home-based working as required)
Westminster City Council is seeking a number of experienced Homelessness professionals to support our Housing Services team. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with particular emphasis on working with families.
The successful candidate will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and council policies, and delivering a customer-focused service led by empathy, professionalism, and clear communication.
This role is hybrid and will require working across council offices and home working in line with service needs.
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
Key Responsibilities
Undertake homelessness casework across prevention and relief duties, including work with families
Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face interactions
Accurately record and document all case activity using case management systems and relevant spreadsheets
Ensure decisions and assessments comply with homelessness legislation, guidance, and local policies
Communicate clearly and effectively, leading all customer interactions with empathy and understanding
Independently drive workloads forward and resolve queries in a fast-paced environment
Complete all associated administrative tasks to a high standard, ensuring records are clear, concise, and compliant
What We Are Looking For, Essential Requirements:
Proven experience of homelessness casework (mandatory)
Experience working within homelessness services (mandatory)
Experience handling both prevention and relief duties
Knowledge and understanding of homelessness legislation and associated policies
Experience working with families within a housing or homelessness context
Strong written and numerical skills
Experience using case management systems
Strong interpersonal and communication skills
Ability to work effectively in a fast-paced environment
Proactive, self-motivated, and capable of managing workload independently
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer