586363-5391-26105 28.4
Business Support Officer
Southwark
Contract
£131.48 per day
Our client is looking for an experienced is looking for a Business Support Officer
2.5 days in office, 2.5 days remote or 2 days one week in office and 3 days the following week.
This is one of many roles we are recruiting for please visit our website colbernlimited co uk
1. To register and provide technical support functions on all planning applications, pre applications, planning appeals, enforcement notices, land charges searches and statutory consultation meeting agreed quality standards with a constant awareness of the risk (to the Council) of providing incorrect or incomplete information.
2. To update the planning register and the land registry datasets in relation to all relevant documents received in connection with planning applications, enforcement, appeals, conservation area and listed building designations.
3. To give technical information and advice by phone or in writing relating to technical policies and procedures, identifying and seeking additional information from correspondents and responding to queries raised by customers in liaison with professional officers, as necessary.
4. To be responsible for the day-to-day collection of fees associated with the work of the planning division and ensure the efficient and timely reconciliation and banking of such fees.
5. Co-ordinate all the administrative arrangements in liaison with case officers, team leaders, managers and constitutional support officers in preparing for planning committee, sub-committee and design and review panel meetings.
6. Develop information systems to ensure that the activities of the planning service are comprehensively monitored, the information analysed, key performance indicators recognised and instigate corrective action, reporting exceptions to senior management on a regular basis.
7. Co-ordinate team responses on iCasework (corporate complaints management system), Member, Ombudsman enquiries and complaints in order to provide an excellent customer service ensuring deadlines are consistently applied.
8. Deal directly with complaints and enquiries requiring routine/semi routine technical planning and land charges information and advice. Identify and seek additional information and issue responses.
9. Assist in team performance management to ensure that excellent customer care is provided in terms of meeting targets on correspondence, telephone answering, pre-application enquiries and monitoring team customer care performance.
10. Work with case officers, managers and the Departmental Finance Team in collecting PPA income and viability recharges using the Uniform/SAP systems.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer