984150-7439-26114 27.4
Employment Support Manager
Farringdon, London
Contract
£24.73 per hour PAYE or £32.32 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced is looking for an Employment Support Manager
3 days remote; 2 days in the office. 09:00 – 17:0, Mon-Fri.
The role
Reporting to the Lead Employee Relations (ER) Manager, you will provide support to managers and colleagues on all aspects of employee relation casework the organisation, including complex, matters within a shared services framework. You will work closely with the Lead ER
Manager and the Strategic People Business Partners to ensure that we deliver an effective, consistent and collaborative People service across the organisation.
The location
Farringdon office, with the option for working in a hybrid way when
appropriate and as agreed with your manager. As part of this role,
to various locations when support managers and colleagues.
You will effectively support an ER Advisor ensuring that a holistic, legally and best
practice compliant People Service is delivered across the organisation.
Proactively manage and develop relations and communications with the wider People and Culture team.
This is one of many roles we are recruiting for please visit our website colbernlimited co uk
You support with the development and delivery of line manager up-skilling working
closely with the Lead ER Manager, Strategic People Business Partners, Talent
Acquisition Business Partners and Learning & Culture Partners.
You will be responsible for providing consistent, professional and legally compliant
advice, coaching and supporting line managers and colleagues across the organisation.
This includes delivering expert guidance on all aspects of ER casework ensuring best
practice and adherence to organisational policies and procedures. Proactively maintain
own knowledge on employment legislation and organisational awareness.
Develop and maintain effective working relationships with our recognised trade union
and colleague forum.
Develop relationships which instil trust and confidence in you with the managers and
colleagues you are supporting, coaching the managers through the relevant procedures
and assisting in developing their ongoing capacity to manage ER matters.
To work closely with the ER Advisor and oversee the management of sickness absence
cases.
To support the Lead ER Manager and Strategic People Business Partners in developing
key performance indicators and systems for monitoring, reporting and improving
performance against those indicators, as well as producing and analysing management
information and case data, identifying trends/patterns, and providing insight and
solutions to stakeholders.
To support the Lead ER Manager in the preparation of tribunal cases including ET3
responses, ensuring documentation and information is provided within the required
timeframe.
Work with People Change to manage People related project work as required.
Maintain service level agreements (SLAs) for case resolution and respond in a timely
manner to queries via our shared inbox and Fusion ticket service.
ensuring they are legally, culturally and best practice compliant.
Deputise for the Lead ER Manager as required to provide cover and support.
Extensive experience of advising line managers on complex ER casework particularly in
relation to sickness, conduct, capability and grievance and advising on risk.
Extensive experience of managing a high-volume caseload and workload, involving
interpreting and applying procedures and guidelines to achieve desired outcome in a
manner proportionate to any associated risks.
Experience of preparing papers for Employment Tribunals.
CIPD Level 5 or qualified by extensive employee relations experience (a CIPD Level 7
qualification is desirable for this role but not essential).
Excellent up to date knowledge of all aspects of UK employment legislation and the proven ability to apply this.
Experience of establishing and maintaining good working relationships with internal and
external customers, providing excellent customer service.
Ability to collaborate, persuade and influence effectively.
Excellent time management skills with the ability to multi-task and the ability to prioritise and plan effectively.
Ability to listen, consider alternatives and manage diverse perspectives.
Ability to proactively meet the expectations of managers and colleagues by delivering
high standards of customer service.
Ability to deal tactfully and effectively with difficult and confrontational situations.
Ability to work confidentially and sensitively.
Ability to work autonomously, under pressure and meet deadlines while working with
ambiguity and multiple projects.
Experience of Resource Link desirable but not essential.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
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