940618-7774-26254 17.9
Business Support Officer
Kingston upon Thames
Contract
£112.90 per day
Our client is looking for an experienced Business Support Officer
2 days remote, 3 days in the office this is business need dependent & may require flexibility
This is one of many roles we are currently recruiting for please visit our website for more information
To provide temporary administrative and assessment support to the Concessionary Travel and Free School Meals teams.
Communicates clearly with colleagues and customers, ensuring that internal and external customers are able to participate in consultation and two-way communications by communicating with the right people in a timely and appropriate way.
Encourages and actively engages in positive cross-organisational communications and team working.
Provides advice and information on all aspects of business support, directing contacts to the most appropriate area, if applicable
General Duties
Receive, review and process applications for Concessionary Travel and Free School Meals schemes.
Assess supporting evidence and documentation against eligibility criteria, following established procedures and frameworks.
Identify missing/incomplete information and request additional evidence as needed.
Escalate complex or high-risk cases to senior officers where appropriate.
Act as first point of contact for residents, parents, carers, schools and partner agencies — by phone, email and written correspondence.
Explain application processes, evidence requirements and decisions clearly and sensitively to customers.
Liaise with schools and other agencies to gather information needed for decision-making.
Maintain accurate, up-to-date records on case management systems, in line with information governance requirements.
Prepare correspondence and administrative documentation relating to assessments and decisions.
Monitor caseloads and track progress to ensure timely application processing.
Support data collection and reporting as required.
Contribute to process improvement and help manage periods of increased demand/backlogs.
Work flexibly and collaboratively across Customer Fulfilment and related service areas.
Undertake any other duties commensurate with the post.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer