676515-5184-26273 9.10
Complaints Investigation Officer
Loughborough
Contract
Our client is looking for an experienced Complaints Investigation Officer
2 days in the office, 3 days at home
Hours of work are 37 hours per week.
This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk
To collate and present customer feedback and customer insight to enable the improvements service processes across the organisation.
To be the first point of contact for the Corporate Complaint Policy.
To administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.
Provide advice and guidance on the Council’s insurance arrangements to services as the service requires.
To assist with relevant aspects of the Council’s risk management framework.
Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Knowledge of Housing Ombudsman and Local Government and Social Care Ombudsman
Experience of investigating complaints
Experience of responding to Stage 2 local authority complaints
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer