699238-9682-26279 10.10
Head of Housing – Triathlon Homes
Clerkenwell
Contract
£35.62 per hour PAYE or £46.68 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Head of Housing – Triathlon Homes
2 days remote, 3 days in the office
The Resident Experience teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of all we do, and we use our size to influence positive change in the areas where we operate. It’s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions, and words on a daily basis.
This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk
This will involve assessing the requirements and associated costs, collaborating with colleagues and suppliers, and developing a comprehensive timeline for improvement of plan delivery.
You’ll hold accountability and ownership for Regional Resident Panels, leading regional meetings, prepare packs and reports in advance of meetings, and ensure resident feedback shapes regional decisions and outcomes.
You’ll have contract management experience and manage local and groupwide contracts in areas such as CCTV, parking, and mediation.
Respond promptly to enquiries and complaints about service provision in a professional and courteous manner. This includes stage 1 complaints and councillor and MP enquiries. You will attend resident meetings when appropriate.
Prepare and present reports as required for internal and external purposes.
Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business
You’ll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, in particular where there are specific service/financial implications.
Represent Southern as an ambassador at external conferences, seminars, and networking groups to learn and act from best practice, leading on service accreditation and participating in awards submissions and presentations.
Participate in the out of hours rota What you’ll need
Proven leadership capability, ability to motivate and support your teams.
Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Presents complex proposals in clear, transparent way that is easily understood at all levels.
Strong negotiating skills and emotional intelligence are also essential for successful collaboration with internal and external stakeholders
As a senior manager, strong organisational skills are essential for effectively managing and overseeing complex projects, teams, and responsibilities.
You will be a strong decision maker who takes ownership and responsibility for the outcomes.
You will manage change effectively; understanding the needs for continuous improvement and play an active role in delivering successful change.
Meets targets and deadlines, showing persistence and determination when setbacks occur.
Hold a full driving license with access to own vehicle (Essential)
Ideally you will be accredited to level 5 CIH (Chartered Institute of Housing) qualification. NB
Post holder will be required to work from other company locations (the cost of travel may be subject to tax)
Able to work flexibly to meet customer and business needs including evening working and weekends. Size and scope of role LT Directorate: Resident Experience North & Resident Experience South No. of Direct Reports: Region (excluding Midlands) Area of responsibility: Whole organisation Region Service area only JP Last updated: June 2026
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer