Boroughs Operations Manager

775079-9916-24155 NCD

Boroughwide Operations Manager
Islington
Contract
£26.34 per hour PAYE or £34.49 per hour Limited paid via Umbrella Company inside IR35

Our client is looking for an experienced Boroughwide Operations Manager – Operations Manager within Street Operations Services.

The post holder will be responsible to (and deputise for) the Boroughwide Services Manager for the provision of an effective Waste Management and Cleansing Service. This includes the deployment of staff, plant and machinery and management of sub depots and stores. The post holder will have direct responsibility to ensure that the service is provided to the level set out in the Waste Management specification and as directed by the Operations Service Manager.
To assist the Boroughwide Services Manager in providing an effective and efficient service by providing effective management of front line teams in carrying out general and specialist cleansing, waste, clinical, confidential, voids and winter maintenance management duties as directed.
To be responsible for the implementation of current and future service transformation programmes, to lead and implement throughout their services area.
To develop and manage work programmes, monitor service standards, ensure adequate resourcing and be responsible for all health and safety procedures in their area of operation.
To work in partnership with the Estate Services in Housing and Commercial Waste service to ensure the effective waste management service in estates and Commercial Waste.
To maintain high levels of customer satisfaction with the service.
1. To assist in the development and implementation of work programmes and schedules and to ensure that effective systems are implemented for the completion of work within the programme.
2. To manage and supervise all staff within service area and to ensure their effective deployment to meet service requirements. This will include the management of attendance records, time sheets, sickness, annual leave, performance management, training and development and performance appraisals.
3. To lead on all second stage and above sickness, attendance and disciplinary matters. To conduct interviews and produce reports. To monitor staff matters being conducted by the Supervisors and ensure compliance with council procedures. To maintain a register of staff issues and raise any concerns as identified.
4. To manage sub depots, plant and equipment resources and to ensure all operatives have adequate materials for continuity of work at all times and to place necessary orders.
5. To be able to use own experience and initiative to problems solve and find resolutions for service issues and implementation of new and existing process and systems.
6. To ensure vehicles, plant and machinery are suitably maintained and to manage replacement plant and hire of replacement plant and vehicles.
7. To continually review the services under your control to ensure improvements in service delivery. To assist in the design and implementation of changes to services or methods of working to meet changes in customer requirements or to improve efficiency or reduce cost or environmental burdens.
8. To support and manage the staff under your control in carrying out their duties and in particular to support apprenticeship schemes for local people and to promote and develop careers of staff.
9. To ensure that the waste management, cleansing and winter maintenance operations are carried out in accordance with the specification requirements, ensuring that all service levels/key performance targets are met. To monitor the quality of the service to ensure consistent high standards. To work with supervisors and managers to raise standards and seek excellence across all services and to ensure that services are integrated at point of delivery.
10. To organise and continuously develop work manuals, which specify procedures and codes of working practice, in order to develop a comprehensive quality approach to services.
11. The ability to produce quotes for additional works, manage budgets and provide financial reports.
12. To work alongside and cover other staff members as part of a team as and where operations indicate, to be able to relocate to parts of the borough as required to actively monitor the service
13. To work in partnership and maintain good relations with the waste customers, Contracts Officers and Housing staff to ensure the effective delivery of the waste and cleansing service.
14. To carry out the investigation of complaints and service failures and to support the preparation of responses on such matters.
15. To carry out quality and safety inspections of work carried out under your direction, supply daily reports in performance in accordance with quality management processes.
16. To support the implementation and operation of the latest information and communication technology which will be designed to enhance efficiency, safety and rapid communication. This may include but not limited to live GPS tracking of all operations, in-cab and handheld devices, 360 degree cameras on all vehicles, on-board weighing and systems to improve fuel economy and routing software.
Experience of leading a team to deliver demonstrable service improvement
Proven working knowledge and application of key management skills
Working knowledge of Waste Operations equipment and its operational use
Ability to lead, motivate and supervise a team of staff to deliver a high level of performance
A knowledge of quality systems and the ability to monitor and ensure service compliance
Excellent communication and interpersonal skills to deal with and engage a broad range of people and clients in the work of the service
Ability to form, build and maintain strong, effective working partnerships with others
including other team members, other Council staff and members of the public
A working knowledge of health and safety policies and the ability to monitor and
ensure service compliance
The ability to write reports and letters, good knowledge of MS Office including Excel and
Word
The ability to manage budgets and effectively price works and produce quotations
Ability to plan resources to meet service requirements and to react to deficiencies in service provision

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

To apply for this job email your details to cg@colbernlimited.co.uk

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