Customer Service Officer

709749-6216-24155 NCD

Customer Service Officer
£12.38 per hour

Our client is looking for an experienced Customer Service Officer.

Customer Services act as the ‘front door’ for customers needing assistance with all services provided by Somerset Council

This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children’s Service, Education, Adult Social Care and much

You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone. Face to face, email and digital customer interactions can also be involved.

It offers hybrid working, with 2 days per week required in the office (once trained) and the remaining days can be home or office based as you wish.

It’s a full-time position (37hrs), 8.30-5.15pm Monday to Friday so, your work pattern will be within these hours.

We have offices in Deane House, Taunton. Bridgwater House, Bridgwater or Petters House, Yeovil.

Customers can contact us between 8.30-5.15pm Monday to Friday so, your work pattern will be within these hours.
In this post as a Customer Service Officer, you will act as the first point of contact for customers needing advice and assistance about any council service we provide, making it a really varied and interesting role.
You will handle each enquiry with care and understanding, offering quality support and guidance before and in lots of cases instead of, transferring the customer to a specific service teams.
You’ll need

Excellent customer service skills including listening, empathy, understanding and kindness

Excellent all round communication skills including strong telephone manner

Confidence and resilience to handle high volume, sensitive and emotive interactions

Good computer skills, confidence to learn new systems and use multiple technologies

Enthusiasm to learn about our services, a positive and calm way of working and a problem solving mindset

Professionalism to adhere to process and understand the confidential and sometimes difficult nature of interactions we handle

Experience is not essential however, it will be useful and if you do have experience of any of our services on a personal or professional basis then please make this clear in your application

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

To apply for this job email your details to

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