733282-6871-2655 NCD
Senior Feedback Resolutions Officer
Haringey
Contract
£24.37 per hour
Our client is looking for an experienced Senior Feedback Resolutions Officer.
To work closely with designated services for the effective handling of complaint stage 2 independent reviews, FOI internal reviews and Local Government Ombudsman (LGO), Housing Ombudsman (HO) and Information Commissioner (ICO) enquiries, seeking resolution to issues raised at the earliest stage of the process.
To support the organisation to improve service delivery and apply learning from resident and other stakeholder feedback; by ensuring effective application of the corporate feedback procedures for complaints, compliments & suggestions, the members’ enquiries arrangements, and Freedom of Information Act (FOI) requests & Environmental Information Regulations (EIR) procedures.
We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk
Good working knowledge of relevant legislation, complaints management and
council’s feedback
Demonstrable experience of managing own workloads.
Awareness of the problems and issues facing the organisation, an understanding of
how the Council is organised; and how services are delivered
An understanding of the principles of good customer care
Sound communication skills, both written and verbal
Ability to complete assigned tasks with minimal supervision
Ability to challenge practices and standards in a constructive way that will improve
the customer experience
Knowledge and experience of using IT systems to perform work activities
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer