Service Facilitator

402870-6746-2495 NCD

Service Facilitator
Islington
Contract
£19.05 per hour

Our client is looking for an experienced Service Facilitator.

1. To efficiently and effectively offer Management and Leadership support to a Team
of dynamic Housing Repairs Co-Ordinators.
2. Provide full administrative duties and maintain accurate performance,
contract management and budgetary monitoring systems as directed.
3. To assist in and maintain records relating to the monitoring of performance across
the service and produce collated and analysed reports accordingly.
4. Act as a point of contact for a wide demographic including clients,
stakeholders, colleagues, residents and partners.
5. To set-up and maintain a comprehensive and accessible library of information for
all areas of the service delivery and additional projects.
6. To ensure that escalated events or incidence are brought to the Head of
Repairs attention in an efficient and solution-driven manner.
7. Responsible for collating and presenting performance data, and compiling presenting
the analysed findings.
8. Responsible for overseeing and compiling all findings for the Customer feedback survey.
9. Maintain proper records and provide information in respect of quality and service related
issues. Deal with administering correspondence, and collate details for responses to
members, ombudsman and other enquiries, including telephone management.
10. Provide administrative support to meetings including Minute taking and circulation
as required.
11. Establish and maintain excellent lines of communication with partners, internal and
external customers in the interests of ease of information exchange and resolution
of problems.

Proven extensive experience of working in a Application/Interview
senior administrative role in a fast paced,
customer focused environment.
Experience of Projects within the workplace, Application/Interview
with an understanding of deliverables and
timescales.
Experience of managing a team, dealing with Application/Interview
day to day queries from senior management,
colleagues and residents in a helpful and
courteous manner and ensuring that standards
and performance targets are met.

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

To apply for this job email your details to cg@colbernlimited.co.uk

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