Temporary Accommodation Operations Manager

583110-4035-24159 14.6

Temporary Accommodation Operations Manager
Lewisham
Contract
£31.33 per hour PAYE or £40.59 per hour Limited paid via Umbrella Company inside IR35

Our client is looking for an experienced Temporary Accommodation Operations Manager.

Management of the allocation and tenancy management function for households in housing need placed in temporary accommodation. This includes managing allocation of accommodation, housing management of temporary accommodation, move on and resettlement functions on behalf of the Housing Needs Service.

To act as an ambassador for the Council’s policies relating to the function of temporary accommodation allocation and tenancy management, providing advice relating to relevant senior managers, Executive Directors and members as required.

Manage the resettlement function on behalf of the service and build and maintain positive and
effective relationships with key referrers and stakeholders. Utilise community based resources to reduce social isolation and provide support to customers to effectively sustain their tenancies.

To ensure high quality offers, suitability and discharge of duty decisions are made in a timely manner relating to offers of properties (temporary accommodation & private rented properties) and that staff work proactively to find an appropriate housing solution to bring the Council’s ‘relief’/ full housing duty to an end.

The post-holder will be responsible for contributing to the delivery of strategic improvements to the service and other corporate, cross-cutting priorities, as required to deliver corporate priorities. This includes working closely with social care services to support the move-on of families to suitable accommodation, leading on cross-service strategies and understanding the impact of housing decisions on other key service areas.
Equal Opportunities
A good understanding and experience of implementing
equality and diversity principles and the application of them in a work environment.

Be able to recruit and manage employees and services in a way that values diversity and contributes to achieving the Council’s equalities, diversity and inclusion objectives
Knowledge & Experience
A successful track record of establishing a strong performance culture through effective performance measures, that has led to improved outcomes for service users.

Experience of effectively managing and monitoring multi
disciplinary teams in a similar environment.

Excellent understanding of the issues facing the management of a public sector organisation.

Good knowledge of major professional, legislative and policy
issues facing the provision of services within the Division,
particularly homelessness.

Experience of formulating, leading and implementing housing
strategies and programmes and related strategies and
programmes that cross service or professional boundaries.

Experience in successful planning, managing and controlling
complex workloads.

Experience of developing and managing customer driven
services dealing effectively with vulnerable households.

Proven track record of accountability for significant budgets and ensuring delivery of services within agreed resources including control, implementation and monitoring compliance.

Sound understanding of the political interface in a local authority and the role and needs of elected members

Extensive and comprehensive knowledge and understanding of the national policy context affecting Housing Needs and Social Housing requirement and future direction of relevant service areas and able to demonstrate successful operation delivery in a Housing Service.

Proven track record of reducing spend on legal challenges in a similar service as a result of implementing robust and effective control measures.

Excellent knowledge of the Housing Act 1996 as amended by
the Homelessness Reduction Act and all related legislation

Proven experience of designing and implementing robust and efficient business processes that have delivered tangibly
improved services and dramatically improved efficiency.

Senior management experience, including translating
organisational drivers into Service objectives, longer term plans, new ways of working and specific outcomes, for a portfolio of services in a large public sector organisation (preferably local government)

Excellent knowledge and detailed understanding of Homelessness Reduction Act 2017 and other relevant
housing and homelessness legislation, case law and guidance

Suitability and affordability assessments for accommodation provided under homelessness provisions

Comprehensive knowledge and experience of homelessness decision making, accommodation duties and
statutory reviews within a local authority setting

A good understanding of budgetary control

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

To apply for this job email your details to cg@colbernlimited.co.uk

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