669213-3674-26272 NCD
Accommodation Officer
Newport
Contract
£16.35 per hour
Our client is looking for an experienced Accommodation Officer
Minimum of 2 days per week office based depending on the needs of the business
These posts will specifically be to focus on rent collection and arrears so experience in this field is essential. External visits will be required for full engagement with our tenants. Full driving licence and use of car is required.
This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk
To maximise rental income across the Council’s temporary accommodation portfolio by managing rent accounts, supporting benefit claims, preventing rent arrears and helping residents sustain their accommodation through effective income management and financial support.
Key Responsibilities
• Manage rent accounts and ensure accommodation charges are applied accurately.
• Maximise income through Housing Benefit, Universal Credit Housing Costs and other welfare entitlements.
• Monitor, prevent and recover rent arrears through early intervention and payment arrangements.
• Work with residents to provide advice on rent liabilities, benefits and budgeting.
• Liaise with Housing Benefit, DWP and partner agencies to resolve payment and benefit issues.
• Maintain accurate records of rent accounts, payments, arrears actions and benefit claims.
• Monitor rent collection performance and identify areas of financial risk.
• Support residents to sustain their accommodation by identifying financial difficulties and referring to appropriate support services.
• Work closely with Accommodation Officers to ensure occupation contracts and accommodation charges are administered correctly.
• Respond professionally to enquiries, complaints and requests relating to rents, benefits and accommodation charges.
• Contribute to service improvements, policy development and income maximisation initiatives.
• Carry out duties in accordance with relevant housing, welfare benefit and data protection legislation.
What We’re Looking For
• Experience of rent collection, income management or debt recovery.
• Knowledge of Housing Benefit, Universal Credit and welfare benefits.
• Excellent communication and negotiation skills.
• Ability to manage competing priorities and work to deadlines.
• Experience of maintaining accurate records and using housing management systems.
• Commitment to providing excellent customer service and supporting vulnerable households.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer