501154-6489-26313 11.11
Case Handler
Maidstone
Contract
£19.35 per hour PAYE or £25.20 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Case Handler
Mandatory office Tuesday and Wednesday and working remotely 3 days after training and merit.
Flexibility to work from Sittingbourne when needed.
This role will include admin, case management specific to damp and mould cases. Also needs to be able to work from Sittingbourne office if required (Kent Science Park). Immediate availability required.
Hours will be Mon- Fri 8-4/9-5
Experience of working with customers in public sector, organised, experience of case management and knowledge of Awaabs legislation required.
Location is remote candidate will need there own car.
This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk
Case Handler Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. It’s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions, and words on a daily basis.
The role Reporting to the Project Manager (Damp & Mould), you will assist in ensuring that the organisation fulfils its zero-tolerance approach to damp and mould within its homes as outlined in the Southern Housing Damp and Mould Framework and Standard Operating Procedure. You will provide effective case handling of all Damp & Mould repair requests and provide admin support to the team of Specialist Surveyors, including diary management, appointment scheduling and general communication.
The location You’ll be based at one of our main offices in either Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager.
What you’ll be doing:
Dealing and responding to all damp and mould enquiries received directly from residents or via colleagues.
Categorising the severity of the situation based on the Southern Housing Damp and Mould/ Repairs & Serious Health Conditions operating procedure.
Coordinating actions that are applicable to achieve a successful resolution.
Communicating with residents to provide support, guidance and advice around damp & mould management and prevention.
Ensure reports, enquiries and complaints are completed to deadline and compliant with standard operating procedure.
Interacting with key internal and external stakeholders.
Immediately escalating any Health & Safety/ reputational risks or concerns.
Coordinating and acting on any local authority enquiries.
Administrating compliance with the Housing Ombudsman Spotlight Report and Best Practice Action Plan.
What you’ll need: Knowledge & Experience
A logical, thorough, and analytical approach to problem solving.
Excellent written communication skills – able to present and communicate in a clear, succinct, and compelling manner.
Excellent people skills, demonstrates empathy with residents and avoids becoming defensive, passive, or aggressive when dealing with conflict.
Ability to manage expectations and be clear about what can and can’t be done.
Ability to prioritise and organise competing demands.
Results oriented, works efficiently and accurately within set timescales.
Works well in a team environment, readily shares ideas, information and best practice with colleagues and partners.
Able to update key colleagues on progress with case load.
Can work flexibly, prioritise, and manage competing demands.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer