453425-8478-26142 12.6
Team Manager – Homelessness Prevention
Lambeth
Contract
£29.79 per hour PAYE or £38.97 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced is looking for a Team Manager – Homelessness Prevention
Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council’s wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives.
The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by:
early intervention and prevention
consistent, lawful and defensible decision-making
Good quality housing advice and support
high-quality casework and tenancy management
stronger property standards and compliance
improved supply and sustainable housing outcomes
a stable, skilled and confident workforce
a culture of learning, reflection and continuous improvement
Psychologically Informed Environments (PIE)
fairness, kindness, respect, integrity and accountability
We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be grouped around specialism and deployed flexibly across the directorate in response to operational pressures, including private sector tenancy rights and advice
rapid assessment and move on,
singles homelessness including youth homelessness
working with rough sleepers and vulnerable adults
work directly with residents through face-to-face interviews, home visits, property inspections, and community-based work
manage telephone and digital contact with professionalism and empathy
apply trauma-informed practice and PIE principles
work safely and respectfully in residents homes and community settings
Skills are designed to be transferable, with depth of knowledge increasing by level and supported through training, supervision and CPD.
This is one of many roles we are recruiting for please visit our website colbernlimited co uk
The Team Manager provides day-to-day operational leadership, quality assurance and workflow management for Caseworkers delivering homelessness prevention and relief duties. They ensure that assessments, PHPs, decisions and casework interventions are lawful, timely, defensible and person-centred, and that officers are supported to deliver safe, high-quality- statutory practice.
The Team Manager provides operational leadership and professional oversight of statutory homelessness decision-making within their team. They ensure that officers make lawful, defensible and timely decisions, and that assessments, notifications, PHPs and duty changes comply with legislation, case law and statutory guidance. They act as the first line of escalation for complex, sensitive or contentious cases and ensure that risk, safeguarding and public protection issues are identified and managed appropriately.
. They coach and develop officers, monitor performance, and ensure that statutory timescales and service standards are met.
Alongside their leadership responsibilities, the Team Leader holds a small caseload to maintain practice depth, support peaks in demand and model high-quality- casework. They work closely with partners across ASC, CSC, Health, VAWG services, Probation and voluntary sector organisations to ensure coordinated support for households with complex needs.
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Key Responsibilities
Lead day-to-day- delivery of casework services
Oversee triage, assessment, prevention and relief casework including hub based rapid relief work with families as required.
Ensure officers deliver consistent, lawful and person-centred- practice.
Allocate work, manage workflow and monitor caseloads.
Quality assure assessments, PHPs- and statutory decisions
Review assessments, PHPs, suitability decisions and case notes.
Ensure decisions are evidence based-, defensible and clearly reasoned.
Provide feedback, coaching and corrective action where needed.
Provide escalation for complex, high-risk- or sensitive cases
Support officers with safeguarding, domestic abuse, exploitation, severe vulnerability and public protection cases.
Ensure multi-agency risk management processes are followed.
Sign off or advise on complex decisions under supervision of the Service Manager.
Hold a small caseload
Manage a limited number of cases to maintain practice depth.
Support peaks in demand and model high-quality- casework.
Demonstrate best practice in assessments, PHPs and decision-making-.
Lead and develop officers
Provide supervision, coaching and reflective practice.
Support officers to build confidence, skills and professional judgement.
Address performance issues promptly and constructively.
Ensure high-quality- Personal Housing Plans (PHPs)
Embed PHP quality standards across the team.
Ensure PHPs are meaningful, updated and central to the resident journey.
Support officers to tailor PHPs to risk, need and circumstances.
Manage operational performance and demand
Monitor throughput, timeliness and statutory compliance.
Identify pressure points and implement solutions.
Support rota management, hub coverage and flexible deployment.
Strengthen partnership working
Work with ASC, CSC, Health, VAWG services, Youth Justice, Probation and voluntary sector partners.
Ensure coordinated support for complex households.
Represent the service at multi-agency meetings.
Maintain accurate records and governance
Ensure officers maintain high-quality- records and audit trails.
Support preparation of case files for reviews, legal challenges and complaints.
Ensure compliance with GDPR, safeguarding and corporate policies.
Promote fairness, dignity and resident centred- practice
Ensure residents receive clear explanations of decisions, rights and next steps.
Model trauma informed-, empathetic and respectful practice.
Promote a culture of transparency, learning and accountability.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer